Bank & Refund Scams

Bank & Refund Scams

Emails or texts claiming to be from AIB, BOI, or Revenue about locked accounts or refunds.

Bank & Refund Scams

Overview

Bank and refund scams impersonate trusted financial institutions like AIB, Bank of Ireland, Permanent TSB, and Revenue.ie. These sophisticated phishing attacks use official-looking emails and replica websites to trick you into revealing your banking credentials, card details, and personal information. The financial losses from these scams can be devastating.

Common Approaches

How scammers typically operate in this category:

  • Emails claiming your account has been locked due to suspicious activity
  • Texts about "unusual login attempts" requiring immediate verification
  • Revenue emails promising tax refunds if you click a link
  • Calls from "bank security" about fraudulent transactions
  • SMS with links to "verify" your account details

How to Protect Yourself

  • Banks NEVER ask for your full PIN, card security code, or passwords by email/text
  • Always access your bank by typing the address directly or using the official app
  • Revenue never sends refund notifications by email – check myAccount directly
  • Be suspicious of any communication creating urgency about your account
  • If in doubt, hang up and call your bank using the number on your card
  • Enable two-factor authentication on all banking apps

Frequently Asked Questions

How do I know if an email from my bank is real?
Your bank will never ask for your PIN, full card number, or passwords. Check the sender's email address carefully (not just the display name). When in doubt, don't click any links – instead, log in to your banking app or call the number on the back of your card.
What if I've already given my banking details?
Contact your bank's fraud line immediately – the number is on the back of your card. Request that your account be frozen and cards cancelled. Change your online banking password from a secure device. Report to An Garda Síochána.
Does Revenue send emails about tax refunds?
No. Revenue does not send emails or texts about refunds. All communications about tax refunds go through your myAccount or ROS account. Any email claiming to be from Revenue about a refund is a scam.